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Workshop visits welcome, by appointment only. Please phone to arrange a visit time.

Shipping & Returns

 INTERNATIONAL CUSTOMERS:

Some of our items are marked as 'Free Shipping'. This only applies for Australian orders. We cannot offer free shipping due to the freight charges associated with international shipping. Unfortunately our web shop platform has limitations with customization in the shipping module and will still display the item as free shipping when checking out. It is highly advised to contact us to get an accurate shipping quote before you complete your purchase through the checkout. If you complete the checkout and make a payment without the shipping costs, we will contact you ASAP using the email you provided on your account to give you a quote on the shipping and a request further payment to cover the freight. If you do not wish to proceed, we will refund you in full.

 

Any international items purchased with free shipping will not be shipped. If no contact is made to us within 30 days you will automatically be refunded in full.

 

We use Australia Post International as our shipping service. A phone number MUST be provided for the manifest to ship your item and we cannot ship your order without a phone number.

 

Shipping & Toll Overnight:

TOLL PARCEL SERVICES SUSPENDED

 

4/11/2022: Due to ongoing issues with our Toll Courier contract, we have suspended the option for Toll Courier overnight & off-peak services. This is due to a combination of factors including parcels not being picked up​, slow delivery times and unpredictable pricing for parcels.

 

The current quickest option for delivery is Australia Post Express so if you need your parcel quick please select the Express Post as your shipping option when checking out.

 

Our customers have the flexibility to choose the postal service for their order. Our most recommended option is the Toll Overnight Service.

 

Please note the following however for Toll Overnight Service:

 

We aim to get all orders out the same business day within our working hours. If there are any troubles with your order you will receive an email or phone call ASAP to resolve or let you know the situation. 

RETURN POLICY:

CHECK BACK SOON - UNDER REVIEW

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