Shipping & Returns

Shipping & TOLL OVERNIGHT conditions

Our customers have the flexibility to choose the postal service for their order. Our most recommended option is the Toll Overnight Service (Excludes remote areas and all of NT)Our Toll parcels are collected and shipped out every Monday, Wednesday & FridayPlease note that this means if you place an order on Tuesday or Thursday, your item won't be shipped out until the respected following Toll post day.

PO Boxes are not accepted by Toll.

Customers wishing to ship to a PO box will have to use Australia Post or provide an accepted address.

A contact phone number must be provided to use Toll.

It is recommended if you live in an isolated area you choose Australia Post to guarantee no delays with delivery.

Most orders are packaged and sent out within 1-2 business days. If there are any troubles with your order you will receive an email or phone call ASAP to resolve or let you know the situation.

INTERNATIONAL CUSTOMERS PLEASE NOTE:

 

Some of our items are marked as 'Free Shipping'. This only applies for Australian orders. We cannot offer free shipping due to the freight charges associated with international shipping. Unfortunately our web shop platform has limitations with customization in the shipping module and will still display the item as free shipping when checking out. It is highly advised to contact us to get an accurate shipping quote before you complete your purchase through the checkout. If you complete the checkout and make a payment without the shipping costs, we will contact you ASAP using the email you provided on your account to give you a quote on the shipping and a request further payment to cover the freight. If you do not wish to proceed, we will refund you in full.

Any international items purchased with free shipping will not be shipped. If no contact is made to us within 30 days you will automatically be refunded in full.

We use Toll Global Priority as our shipping service. A phone number MUST be provided for the manifest to ship your item and we cannot ship your order without a phone number.

LPR Toolmakers Return Policy:

LPR Toolmakers offer money back 100% Guaranteed to all returns that have proof of a receipt and the item is still unused and undamaged. Receipt must be no older than 30 days old.

If you receive an item damaged in the mail please provide photographic evidence of your parcel and we will seek a replacement or offer your money back once the item is returned. We must be aware of any damaged items in transits within 10 days after item was sent.

LPR Toolmakers offer exchanges for incorrectly ordered items, again receipt must be presentable and is no longer then 30 days old.

LPR Toolmakers are not to be held responsible for any items that are damaged by its customers. We do offer over the phone assistance to resolve any issues with your product.

PH: 0357 841 351

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Please ring (03) 5784 1351 to book
a visit to our home workshop.
All customers are welcome but prior notice is necessary

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With over 30 years experience in the trade and supplying Australia with quality tools at the right price.

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